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    Home » Core Competence » Soft Skill Training
  Core Competence Soft Skill Training Technical Training Recruitment
     
     
 

Accent Neutralization
     
 
  • Phonetics/ Neutral Accent/ Pronunciation
  • Speech Mechanism/ Mouth and Face Relaxation Exercises
  • Vowel Sounds/Consonants Sounds
  • Syllable and Syllable Stress / Word Stress
  • Sentence Stress in English
  • Thought Groups and Pause
  • Program Specific word drill with Sentences
  • Articulation Exercises/ Reading Passages


Culture
     
 
  • A study of the customers
  • Understanding the similarities and differences between the people
  • Understanding the Irate Customer from a Cultural perspective
  • Values and Consumer Behavior
  • Language Guidelines in Dealing with customers
  • Idiosyncrasies
  • Sports, media, music, arts etc.


Business Etiquette
     
 
  • The importance of the first impression
  • Grooming
  • Wardrobe
  • Body language
  • Voice and speech
  • Meeting etiquette
  • Business phone etiquette
  • Business email etiquette


Business Writing Skills
     
 
  • Understanding the Audience
        »  Grooming
        »  Wardrobe
        »  Body Language
  • Writing Style and Techniques
        »  Choice of words, length and content of sentences
        »  How to structure ideas — bottom line first
        »  How to write good memos and summaries
        »  How to improve the look of your writing
        »  Using headings and visuals for impact


Change Management
     
 
  • Learning the fundamental principles that manage change
  • Managing the people aspect of change by focusing on the key areas that are affected during this process:
        »  Awareness
        »  Motivation
        »  Knowledge
        »  Competence
        »  Reinforcement
  • Creating the structural framework for managing change by developing effective:
        »  Master Change Plans
        »  Communication Plans
        »  Coaching Plans
        »  Resistance Management Plans
        »  Training Plans


Coaching & Mentoring
     
 
  • Importance of Coaching and Mentoring
  • New Trends and Issues in Mentoring/Coaching
  • Roles of the Mentoring/ Coaching
  • Phases of Mentoring/ Coaching
  • Skills of a Mentoring/ Coaching
  • Values of a Mentoring/ Coaching
  • Developing and Implementing a Mentoring/Coaching Action Plan


Communication Skills
     
 
  • Verbal Communication (Includes both spoken and written forms)
  • Non-verbal communication – (Understanding Body Language)


Conflict Management
     
 
  • Self Audit
  • Attitude
  • Change
  • Misconceptions About Conflict
  • Why Does Conflict Occur?
  • Managing Interpersonal Conflicts
  • Strategies for Dealing with Disagreement and Conflict
  • Rules for Having a "Creative" Conflict
  • Rules for Negotiating a Conflict Issue
  • Conflict resolution
  • Resolving a Disagreement
  • Trust & Team work


Conflict Resolution
     
 
  • WIN/WIN Approach
  • Managing Emotions
  • Negotiation Skills
  • Assertiveness Skills
  • Persuasive Skills


Corporate Etiquette & Professional Image
     
 
  • Professional Appearance
  • Business Attire
  • Personal Issues in the Workplace
  • Cubicle and Office Etiquette
  • Qualities of a Good Conversationalist
  • Etiquette in Meetings
  • Business card savvy
  • Addressing People
  • Sitting Positions
  • Do’s & Don’ts
  • International forms of address
  • Eye contact
  • Handshaking customs and techniques
  • Common dining errors
  • Greetings and responses


Customer Service
     
 
  • Customer Service in the 21st century
  • Internal Customers and External Customers
  • Managing Customer Expectations
  • Handling Customer Complaints
  • Building Rapport & Showing Empathy
  • First Impressions – You Only Get One Chance
  • The Ten Must-Knows’ of Good Customer Service
  • Handling a Dissatisfied Customer
  • Developing Good Communication Skills


Creativity & Problem Solving
     
 
  • Brainstorming
  • Pareto Analysis
  • SWOT Analysis
  • Problem Re-statement Technique


Cultural Awareness
     
 
  • History
  • Political system
  • Cuisine
  • Transportation
  • Sport and entertainment
  • Business culture
  • Phrases and mannerisms typical to the culture


Email Etiquette
     
 
  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages
  • Organizing messages
  • Replying to and forwarding messages
  • Effective Writing
  • Writing simple and short messages
  • Using bullets and lists
  • Using expressions that create impression


Language Enhancement
     
 
  • Subject and Verb agreement
  • Pronouns
  • Adjectives and Adverbs
  • Prepositions & Articles
  • Active and Passive Voice
  • Tenses


Leadership Training
     
 
  • Leadership Basic
  • Self-Assessment and Evaluation
  • Transformational Leadership
  • Strategic and Tactical Goal Setting
  • Critical Thinking, Analysis and Problem Solving
  • Conversations for Breakthrough Leadership
  • Negotiation and Conflict Resolution
  • Excellence in the HR Realm
  • Customer-Focused Marketing
  • Become the Leader
  • Leadership Assessment & Professional Development
  • Organizational Development Concepts & Issues
  • Effective Communication Strategies: Individual & Team
  • Presentation Skills & Techniques for Successful Outcomes
  • Strategic and Tactical Thinking
  • Situational Leadership
  • Collaborating and Communicating Across Generations
  • Elements of Leadership Coaching
  • Corporate Ethics & Governance
  • The Role of Human Resources
  • Talent Management & Succession
  • Effective Meeting & Facilitation Skills
  • Corporate & Social Responsibility
  • Business Plans: How to Evaluate & Implement
  • Team Leadership Development
  • The Leadership Development Program For Individuals
  • Leadership for challenging times


Listening and Comprehension
     
 
  • Explain various types of listening.
  • List effective and non-effective listening behaviors.
  • Identify barriers to listening.
  • Describe the listening process.
  • Types of Listener
  • Bad Habits While Listening
  • Barriers of Active Listening
  • Art of probing
  • Listening to a difficult accent
  • Steps to Effective Listening
  • Paraphrasing


Presentation Skills
     
 
  • Audience Perception
        »  Appearance and posture
        »  Use of eye contact, hands and gestures
        »  Voice volume, pitch and emphasis
  • Audience Interaction
        »  Appearance and posture
        »  Use of eye contact, hands and gestures
        »  Voice volume, pitch and emphasis
  • Audience Comprehension
        »  Understand the needs of your audience
        »  Understand your own communication style
        »  Creating impressive openings
        »  Getting the audience’s attention
        »  Flow for persuasive presentations


Sales Training
     
 
  • Basic Selling skills
  • Advance selling Skills
  • Key account management
  • Negotiation Skills
  • Field Sales Management
  • Retail selling skills
  • People Management and Coaching Skills
  • Performance management on field
  • Sales Academy
  • Determine the needs of a potential client
  • Understanding the selling process
  • Talking the customer’s language
  • Avoiding common sales mistakes
  • Maximizing the effectiveness of every customer interaction


Stress Management
     
 
  • The Integrated Stress Response
  • Stress and Health
  • Stress and its Impact on Thinking
  • Stress and productivity


Time Management
     
 
  • Formulating goals using powerful Goal Setting Techniques
  • Tools to plan your work:
        »  To-Do Lists
        »  Scheduling your day
        »  Delegating
        »  Saying “No”
  • Dealing with difficult tasks
  • Getting organized
  • Maximizing the available time
  • The importance of right attitude
  • Use of technology in time management
  • Managing stress by effectively managing time


Team Building Skills
     
 
  • Team Communication
  • Team Conflict Resolution
  • Team Goal Setting
  • Team Motivation
  • Understanding Team Development
  • Team Problem Solving


Telephone Etiquette
     
 
  • Ways to make a Good First Impression.
  • Effective Call Handling
  • Key Phases of an Outbound/Inbound Call
  • Hold Procedure
  • Dead Air Management
  • Using the Right Tone of Voice
  • Tips for Good Telephone Etiquette
  • Forbidden Phrases to Avoid
  • Body Language over the Telephone
  • Tele-conferencing skills


Train the Trainer
     
 
  • Understanding learning styles
  • Understanding the training process
  • Assessing training needs
  • Presentation Skills
  • Design and development of the training program
  • Giving and receiving feedback
  • Assessing training

 
 
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